Privacy Policy 9ks –
Member Personal Data Protection

Introduction – Our Commitment to Your Privacy

9ks understands that your trust is our most valuable asset. As an online gaming platform operating in Malaysia, we are committed to managing your personal data responsibly, transparently, and securely — in line with international data protection standards.

This Privacy Policy clearly outlines what types of data we collect, why we need it, how we use it, and your rights regarding that data. We do not use your data for purposes beyond the scope stated here, and we will never sell your personal information to any third party.

This policy applies to all members who register and use the services of 9ks, including our web platform and mobile app. If you are under 18 years of age, please stop using this platform immediately, as 9ks does not accept registrations from underage individuals.

We only collect data that is genuinely necessary to provide you with the best service. The following are the categories of data collected by 9ks:

The data we collect is used solely for legitimate purposes directly related to the provision of services 9ks to you. We do not use your data for any unrelated purpose without your prior consent.

• Account Management: Creating, verifying, and maintaining your member account on the 9ks platform.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and accurately.
• Identity Verification (KYC): Verifying your identity to comply with anti-money laundering legal requirements and ensure platform security.
• Customer Support: Responding to inquiries, resolving technical issues, and providing the assistance you need.
• Platform Security: Detecting and preventing fraud, unauthorized access, and suspicious activity.
• Service Improvement: Analyzing usage patterns to enhance the gaming experience and platform interface.
• Marketing Communications: Sending information about promotions and bonuses – only if you have agreed to receive them.
• Responsible Gaming: Monitoring wagering patterns to identify and assist members who may be experiencing gambling-related issues.

9ks will not sell, rent, or trade your personal data to third parties for their marketing purposes. However, there are limited situations where we need to share your information with certain parties:

• Service Providers: Third-party companies we engage to process payments (such as payment gateways), server hosting, and technical support services — all bound by strict confidentiality agreements.
• Game Providers: Game studios and software providers that supply game content on the 9ks platform, limited strictly to data required for game operation.
• Legal Requirements: Where required by law, court order, or a legitimate regulatory authority, we may be obliged to disclose certain information.
• Fraud Prevention: Sharing necessary information with fraud prevention bodies or relevant authorities to protect the interests of all parties.

We continuously invest in the latest security infrastructure to ensure your personal data is always protected. The following are the key security measures we employ at 9ks:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is protected with the highest level of encryption.
• Secure Storage: Data is stored on servers protected by multi-layered firewalls and intrusion detection systems.
• Access Control: Only authorised personnel with a legitimate business need may access your personal data.
• Regular Security Audits: Our systems are regularly tested and audited by independent security experts to identify and address any vulnerabilities.
• Two-Factor Authentication (2FA): An additional security layer is available for your account to prevent unauthorized access.
• 24/7 Monitoring: Our security team monitors the platform around the clock to detect any suspicious activity.

9ks uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Preference Cookies: Saving your settings such as preferred language and display preferences for your convenience.
• Analytics Cookies: Helping us understand how members use our platform so we can make continuous improvements.
• Marketing Cookies: Used only with your consent, to display offers and promotions relevant to your interests.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the 9ks platform. For the best experience, we recommend keeping essential cookies enabled.

You have full rights over your personal data. 9ks respects and supports the following rights, which you may exercise at any time:

9ks retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or to comply with applicable legal requirements.

• Active Account Data: Retained for as long as your account remains active and for the required period following account closure.
• Financial Transaction Records: Retained for a minimum of 7 years in compliance with anti-money laundering and financial reporting legal requirements.
• Communication Logs: Customer support correspondence records are retained for 3 years for reference and dispute resolution.
• KYC Verification Data: Identity verification documents are retained for the period prescribed by applicable law.
• Analytics Data: Anonymised usage data is retained for service analytics purposes and is not linked to your personal identity.

When data is no longer needed, it will be securely deleted or anonymised using approved procedures to ensure it cannot be recovered or accessed by unauthorised parties.

9ks reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or service improvements.

• Any significant changes will be communicated to you via in-platform notifications or email to your registered address.
• The "Updated" date at the top of this document will be revised whenever an amendment is made.
• Continued use of the 9ks platform after such changes take effect constitutes your acceptance of the amended Privacy Policy.
• It is your responsibility to review this page periodically. We recommend doing so at least once every three months.